Shipping policy

Shipping Policy

Last updated: September 22, 2026

We ship to destinations available at checkout.

Orders are generally processed within 2–5 business days, excluding weekends and public holidays. Estimated delivery times and shipping charges are displayed at checkout when available.

Delivery times may be affected by carriers, customs clearance, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Import duties, taxes, customs fees, and other charges imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.

If your package is delayed, damaged, or appears to be lost, please contact us at hibeansup@gmail.com with your order number. We will work with the carrier and the customer to investigate the issue and determine the appropriate resolution under our published policies.